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Pre-Sales
Questions
- Is
there a minimum time contract/commitment?
Not at all. You can pay monthly, quarterly, or yearly.
You can also cancel at any time (see the user acceptance
policies regarding this).
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- How
soon will my account be set up and ready for use?
Your account will be set up within 4 hours. Your site
can be uploaded to our servers immediately after receiving
the welcome e-mail, which will contain the IP address
for your account, plus the password for the username
chosen during signup. In fact, we recommend that clients
start uploading their site as soon as possible after
setup is complete, so that once domain transfer is completed,
the site will be available for use by your visitors.
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- Do
I have access to update my site 24 hours a day?
Absolutely. Whether you're a day person or a night owl,
your site is available for you to update anytime.
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- Can
you register a domain name for me? Can you set up domains
other than .com, .org, and .net?
We can register .co.nz, .org.nz, and .net.nz names for
$44/year +GST, with you as the registrant. We can also
assist with registering other domains as well (fees
for registering other domains will vary by country).
Please contact our sales department if you require assistance
in registering other domain types.
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- Do
you offer a money back guarantee?
Yes. If for any reason during the first 30 days as a
Earth First customer, you are not completely satisfied
with any of our services, we will cancel your account
and refund your money for that month's service.
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- I
see some hosts offering "unlimited bandwidth". Why don't
you offer this?
Technically speaking, there is no such thing as "unlimited
bandwidth". Someone has to pay for the traffic somewhere
- and if you check the fine print of some service agreements
from companies who claim to offer unlimited bandwidth,
you'll probably find that they do charge for traffic
over a certain amount. We dispense with the fine print.
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- Do
you host Adult sites, warez sites or sites containing
illegal material?
No. Please see our for policies
regarding this.
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- Is
my site backed up and how often?
Yes backups are done daily on all servers, a daily incremental
back up and a monthly full backup. The full backups
are placed onto tapes and are stored for one month while
the incremental backups are stored onto disk and kept
until the next full backup is performed.
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- How
fast are your connections?
Our servers are located in Peak 10 data centers in Charlotte,
Raleigh, Jacksonville, and Tampa. With Native LAN at
10 Mb, 100 Mb, to gigabit Ethernet connectivity and
Burstable Bandwidth of up to 100 Mbps. The network is
monitored around the clock. All Peak 10 Data Centers
are engineered with multiple levels of security, uninterruptible
power, redundant HVAC systems, fire suppression, and
around-the-clock monitoring and management.
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- What
are your server specifications?
Current servers are lightening Quick Dual 1.4 GHz Pentium
III machines with 512 mb of RAM and 36 Gb SCSI drives.
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- What
types of payment do you accept?
We accept Cheques, Automatic Payment from New Zealand
Customers . International Customers can pay by Visa
& Mastercard By filingl in our secure online form.
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How do I transfer my site To earth first Servers?
Step 1: Sign up with us just as if it was a new
account.
Step 2: Within an 4 hours you will receive an
email from us stating that your account has been set
up and issuing your an account number and information
on accessing your account.
Step 3: Transfer your content and test your site
on our server with your IP number. You use the IP number
just like a domain name. For example, if we give you
an IP number of 208.65.128.94, you can put that number
in a browser as http://208.65.128.94/~username/ to see
what your pages will look like on our server. Detail
instructions will be included in the sign up e-mail.
Step 4: Then e-mail a domain name transfer request
to the appropriate registrar company, the company that
you initially registered your domain name through. Use
the EarthFirst nameservers that are on the signup form
when transferring your domain name.
EarthFirst name servers:
-Primary DNS Server hostname: ns.earth-hosting.com
-Primary
DNS Server address: 63.247.129.66
-Secondary DNS Server hostname: ns2.earth-hosting.com
-Secondary DNS Server address: 63.247.129.67
Step 5: Once you verify the transfer, the registrar
will point your domain name to our name server, and
the rest of the world will be able to access your new
site on our server with the domain name within hours.
Please note: it sometimes takes up to 24-72 hours for
the registrar (i.e. Domainz) changes to take place on
all service providers globally. You may experience people
not viewing your new site for this period.
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- What
do Autoresponders do and are they included?
An autoresponder is similar to an alias, but it
also will send an automatic reply back to the sender.
Autoresponders are included with all accounts and are
configurable through the control panel (mail administration)
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Technical
Questions
- I
changed my control panel password and now I can't get
in.
Passwords are case sensitive and are limited to 8 characters.
If you entered a password longer than 8 characters please
try entering the first 8 characters when logging into
your control panel.
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- How
do I get my email?
If you're familiar with your email client's setup, use
the following information to retrieve email from your
POP account: Incoming mail (POP3) server: mail.yourdomain.com
Outgoing mail (SMTP) server: Use your ISP's outgoing
mail server.
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- I
want to get started right away, but my domain name hasn't
transferred/isn't in the database yet. How do I do it?
You can upload your page(s) immediately by pointing
your FTP client to the IP address you were asssigned
when you opened your account. After your domain is fully
propagated through the system, you can upload to ftp.yourdomain.com.
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- Do
you have a secure certificate that I can use?
Yes, or you can use your own. Please see our Support
Center for more information about secure certificates.
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- What
is the path to perl?
#!/usr/local/bin/perl The absolute path for CGI is:
/home/username/public_html/cgi-bin (the script you choose
may require the use of a trailing /, please check the
installation instructions).
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- What
is the path to send mail
/usr/sbin/sendmail
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- Where
should I put CGI scripts for my domain?
All CGI scripts should be uploaded to the cgi-bin folder,located
under the public_html folder, for your domain. Be sure
to follow the instructioins for the script you are uploading
regarding setting permissions on the files and folders
you create, as they vary from script to script
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- I
uploaded my files, but I don't see my page?
In the public_html directory put your index.html, page,
then anyone going to domainname.com will still see that
page This is the order in which the web server looks
for a page to put up as the "home" page: public_html
index.html index.html index.cgi index.shtml index.html
welcome.cgi welcome.html index.htm Just delete the index.hmtl
file and anything after it in this list will then come
up automatically. Notice that "home.html" is NOT on
the list and so will not show up as your home page.
You would need to rename it.
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- How
do I get my email?
If you're
familiar with your email client's setup, use the following
information to retrieve email from your POP account:
Incoming mail (POP3) server: yourdomain.com
Outgoing mail (SMTP) server: yourdomain.com
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- Can
I check the web mail with out going through the Control
panel?
Yes go to http://yourdomain.com/webmail/
Login in with your complete e-mail address you@yourdomain.com
Enter your password
Click All Web Mail: Neomail configure your account and
you are running.
- Can I check the my Statistics
with out going through the Control panel?
Yes you can check the Webalizer Stats here: http://yourdomain.com:2082/tmp/username/webalizer/index.html
AWS Stats Here
http://yourdomain.com:2082/awstats.pl?config=yourdomain.com
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Account and Billing Questions
- Can
I upgrade my plan or features later?
You can purchase new or expanded features, or upgrade
to a new plan at any time. There is no set up fee for
upgrading.
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- How
can I check/change my account information?
Send an e-mail to  and lets us
know what you are after
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- How
do I cancel my Account?
You can cancel your account at any time by sending email
to
There are no cancellation fees, and no notice is required.
Any fees paid to that point (unless cancellation is
made within 30 days of opening the account are non-refundable.
Please see our Acceptable Use Policy for further information.
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© 2002 Earth First Web Hosting LTD.|
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