Using the Mail Troubleshooter

The Mail Troubleshooter function enables you to send a test email to a problematic address to determine what is wrong. This process will track down the vast majority of email problems that can occur on your server.

To use the Mail Troubleshooter:

1. Click on the Mail Troubleshooter link in the Email menu.

2. Enter the problematic email address in the field provided. Click on the Address is on this server tick box if required.

3. Click on the button.